Terms of Service

Last Updated: June 17, 2025

Introduction

Welcome to Visual Arc Studios ("Company," "we," "our," or "us"). By engaging our services, you ("Client," "you," "your") agree to these Terms of Service. These terms constitute a legally binding agreement between you and Visual Arc Studios. If you do not agree with these terms, please refrain from using our services.

Services Provided

We offer professional real estate visualization services, including photography, videography, drone footage, virtual tours, and floor plans. All services are subject to availability and professional standards. Service specifications may be modified based on property requirements and technical considerations.

Booking & Payment Terms

A non-refundable booking fee is required to confirm your appointment. This fee secures our time and resources for your project, regardless of whether you ultimately use the delivered content.

Full payment is required prior to the final delivery of any photos, videos, virtual tours, or floor plans. While our pricing structure may be updated periodically, confirmed bookings will be honored at the originally agreed rates.

Cancellations & Rescheduling

We understand that circumstances change. You may reschedule your appointment with at least 72 hours' notice without incurring additional fees. Cancellations or rescheduling requests made within 72 hours of the scheduled appointment may result in a fee to compensate for allocated resources.

In cases of unforeseen circumstances (severe weather conditions, medical emergencies, or equipment failure), we reserve the right to reschedule at our discretion, working with you to find a suitable alternative time.

Shoot Duration & Property Access

Standard photography and video sessions typically require 1-2 hours, depending on property size and complexity. Floor plans and virtual tours may require additional time.

As the client, you are responsible for ensuring timely access to the property. Delays in access may result in additional charges. If access cannot be provided within 30 minutes of the scheduled time, the appointment may be considered canceled, and our cancellation policy will apply.

Equipment & Technical Considerations

We utilize professional-grade equipment to deliver high-quality results. In the event of equipment malfunction:

• Minor issues will be addressed on-site whenever possible
• Major equipment failures requiring replacement will result in rescheduling at no additional cost
• We are not liable for delays resulting from equipment maintenance or replacement

Quality Assurance

We deliver professional real estate visuals that adhere to industry standards. While we strive for client satisfaction, please note:

• Specific stylistic preferences should be communicated in advance
• Property preparation (staging, cleaning, lighting) is the client's responsibility
• Minor adjustments may be requested within 48 hours of delivery; extensive revisions may incur additional fees

Weather & Environmental Factors

Environmental conditions can significantly impact visual content. In cases of adverse weather:

• You may proceed with the shoot as scheduled, acknowledging potential limitations
• You may request rescheduling, subject to our rescheduling policy
• We cannot be held responsible for image quality affected by weather, natural lighting, or property conditions

Virtual Tours & Third-Party Services

For virtual tours, we may utilize third-party platforms. Please understand that:

• We cannot guarantee continuous availability of third-party hosting services
• Platform updates or policy changes may affect content accessibility or appearance
• By using our virtual tour services, you accept the inherent risks of third-party platforms

Intellectual Property & Usage Rights

We retain full copyright ownership of all created content. Clients receive a license for marketing and sales purposes related to the specific property. Any modification, resale, or redistribution requires written permission. Unauthorized use may result in legal action.

Liability Limitations

Our liability is limited to the services directly provided. We are not responsible for:

• Business outcomes related to the use of our content
• Property condition or presentation issues
• Third-party hosting failures or technical compatibility issues
• Property damage, unless directly caused by our negligence
• Content misuse by third parties

Force Majeure

We cannot be held liable for service disruptions due to circumstances beyond our control, including natural disasters, government restrictions, civil unrest, power outages, or equipment malfunctions beyond reasonable prevention.

Dispute Resolution

We encourage resolving any concerns through direct communication. Please contact us at visualarcstudios@gmail.com with any issues. If informal resolution is not possible, legal disputes will be governed by the laws of [Your Jurisdiction] and must be pursued individually rather than through class action.

Agreement to Terms

By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety.

Contact Information

For inquiries regarding these terms or our services, please contact us at: info@visualarcstudios.com

Media Rights and Usage

By engaging our services, the client acknowledges and agrees that all photos, videos, virtual tours, floor plans, and any other media ("Content") created by our company remain the property of VisualArc Studios. We retain full rights to use, reproduce, display, distribute, sell, or otherwise exploit the Content on our website, social media platforms, promotional materials, and through any other medium or for any purpose, including resale to third parties. Clients receive a limited license to use the Content solely for their internal or promotional purposes, unless otherwise agreed in writing.

Satisfaction and Refund Policy

All services and deliverables are provided "as-is" and are non-refundable. We make no guarantees regarding subjective satisfaction with the final product. By using our services, the client agrees that VisualArc Studios is not liable for any dissatisfaction, perceived quality issues, or indirect, incidental, or consequential damages. The client waives any right to claim compensation, refunds, or penalties for dissatisfaction with the delivered work.